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FAQ – Frequently asked questions [English]

Frequently asked questions are listed here. Do you miss a question? Contact us, and we will add it here.

How can I make an order?

We accept only written orders by e-Mail, postal mail and telefax. If you make an order in our online shop, it will result in an e-Mail oder. So it is mandatory to provide a correct e-Mail address during your order.

The shop system sends you a short confirmation mail, containing only some short information and a list of the ordered products. Immediate payment during or after the order, is not supported and not wanted.

You will receive within 24 hours (monday to friday) a detailed order confirmation, containing all your ordered products including shipping costs for your order and detailed payment instruction.

If you do not receive this confirmation within 24 hours, please check your SPAM folders. Otherwise contact us please.

We only ship items after they have been paid completely.

How dows PayPal payment work?

You can pay your order with PayPal after you have received our detailed PDF order confirmation.

  1. Follow the link, given in the order confirmation
  2. Input your total payment amount (end of the table in the PDF)
  3. Login with your PayPal account
  4. Confirm payment

You may pay also with your credit card through PayPal.

Feel free to contact us if you have further questions.

Do you deliver by C.O.D. cash on delivery?

Sorry no, we do not offer such a payment method.

Can I pay by invoice after the order arrived?

Sorry no, we do not offer this way of payment.

Can I pick up my order at your office?

Sure, I you’re in Germany and near Coburg (JO50LF), you can pick it up. Please make an appointment with us. We are not always here.

Can I pay by direct debit?

Sorry no, we don’t offer this way of payment.

Can I pay with my credit card?

Yes, this is possible, through PayPal. Please follow the instructions for PayPal payment. You don’t need a PayPal account for your payment. Just follow the instructions for credit card payment on the PayPal site.

This kind of payment is not supported in all countries and not with every credit card. An other way of credit card payment ist NOT availably.

I want to pay with PayPal, but during the order it does not appear!

We do not support automatically payments during the order, because the shipping costs have to be determinded manually.

Please wait for the PDF order confirmation and follow the PayPal payment instructions.

I want to order two or more antenna kits. Do I have to pay multiple shipping costs?

No! Shipping costs are always for one shipped parcel, appropriate to the maximum dimensions and weight given through the transport company, for example 120cm and 5 kg weight for Post Office standard parcels.

In some cases it is necessary to make more than one parcel, for example at very big orders. Then there will be multiple shipping costs and we will tell you this before you pay it, so you can decide if you want to agree to this.

Waht does „nuxcom“ stand for?

That’s an easy question to answer 🙂

„NUX“ is the suffix of my ham radio callsign „DL1NUX“. „COM“ stands for „communication“. So „NUX“ and „COM“ make „NUXCOM“. This is not a registered company name, but only a short name for my company.